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Customer Service Manager - State Farm Agent Team Member

Full Time in Indianapolis, IN

Responsive recruiter
Replies within 24 hours
Benefits
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
About UsWe are a fast-paced, growth-minded State Farm agency built on serving our clients and developing our team. Our office is collaborative, energetic, and values-driven. We take pride in delivering excellence while creating an environment where people enjoy their work, grow professionally, and contribute to something meaningful.About the RoleWe are looking for a confident, organized, and people-focused Customer Service / Operations Manager to join our leadership team.Key Responsibilities
  • Oversee daily operations and ensure all systems, processes, and people are aligned for efficiency and success.
  • Lead with clarity—tracking projects, priorities, and performance while keeping the owner informed of progress and potential roadblocks.
  • Manage details without getting lost in them—build systems, check progress, and empower others to do great work.
  • Implement and monitor agency processes for consistency, accountability, and improvement.
  • Coordinate communication across departments and maintain forward progress on multiple initiatives at once.
  • Support hiring, onboarding, and ongoing development of team members.
  • Ensure our technology, CRM, and reporting tools are used effectively.
  • Maintain an organized, up-to-date command of the office workflow—including email, tasks, and project lists.
  • Work closely with the agency owner to translate vision and strategy into executable plans.
You’ll Excel in This Role If You...
  • Love having many irons in the fire—it energizes you.
  • Are systems-driven and find satisfaction in creating order out of chaos.
  • Are a list-maker and list-crusher who thrives on crossing things off.
  • Believe deeply in people and enjoy empowering others to do their best work.
  • Are efficient and take action without overanalyzing.
  • Are optimistic, naturally happy, and people enjoy being around you.
  • Expect things to change and handle surprises with confidence.
  • See and get excited about the “why” behind what we do.
  • Take pride in your work and are motivated by results.
  • Can “figure it out” even when not every step is provided.
  • Enjoy being in-person with your team and find energy in collaboration.
  • Are comfortable in Excel or willing to learn it.
  • Work hard and live hard—fully present at work and fully present at home.
Requirements
  • 3+ years of experience in operations, project management, or team leadership.
  • Experience in insurance, financial services, or small business operations preferred but not required.
  • Strong organizational, communication, and people leadership skills.
  • Proficiency in Excel, project management tools, and CRM systems
  • Willing to get Property and Casualty and Life and Health insurance licenses
Compensation $60,000.00 - $90,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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